Customer Service German

7 meses atrás


Lisboa, Portugal Personalbüro U. Herrmann Tempo inteiro

Start: 16th October

Banking Project: German on-site in Lisbon

Role: As Customer Service Agent (M/F/d) for German you will support clients from one of the greatest German Banks.

You will be a single point of contact for the bank's clients for different types of inquiries
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services
Sales-oriented presentation of the product range
Support of central marketing campaigns
Making appointments
Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking
Implementation of card blocking

Recording of phishing cases

Recording complaints
Mediation processes by forwarding it to the branches, responsible hotlines, to the security center,

**Profile**:
German C1

English B1

**Benefits**:
Working Hours:
Fixed schedule between 8am and 5pm (Mon - Sa.), in the fut

2 days off per week

Training: 10 days of training + 1 week of nesting (100% on site)

Worplace: Parque das Nacoes

Salary details:
Project LOB Base Salary 1100 EUR

+ Language adder German 450.00 € + Meal allowance 167.86 €.



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