Luxury Sales and Reservation Expert
4 semanas atrás
About Six Senses Douro Valley
We are a luxury hotel resort seeking an experienced Reservations Sales Executive to join our team. As a Reservations Sales Executive, you will play a crucial role in ensuring seamless guest experiences from initial inquiry to check-out.
Key Responsibilities
- Run daily reports for the Reservation department, operational departments, Sales & Marketing.
- Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
- Assist in all allocation of rooms.
- Check and handle special requests and hard blocking rooms as needed.
- Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests' arrival.
- Track future room availabilities based on reservations.
- Monitor and update internet reservation system in coordination with respected hosts.
- Assist in determining room rates based on the selling tactics of the resort.
- Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
Requirements
- High school diploma or equivalent and at least 1 year of experience in a similar setting.
- Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiarity with various hotel systems including PMS, GDS and CRS platforms is required.
- Knowledge of hotel/resort policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings is essential.
- Fluent in English; additional languages are preferred.
What We Offer
As a Reservations Sales Executive with Six Senses Douro Valley, you can expect a competitive salary range of €45,000 - €60,000 per annum, depending on your experience and qualifications.
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