Airline Customer Service Representative in Athens
1 semana atrás
Company Overview
Welcome to Blu Selection, a multinational organization recognized for delivering exceptional customer experiences across the globe. Our team is comprised of talents from over 80 nationalities, united by a passion for growth, learning, and cultural discovery.
We are looking for a dedicated Airline Customer Service Representative to join our international team based in Athens. As a valued member, you will have opportunities for personal and professional development, language skills improvement, and social integration.
Salary and Benefits
The successful candidate can expect a competitive salary of approximately €18,200 per year (€1,533 gross per month), with a performance-related bonus up to €1,920 per year. Additionally, we offer a private health insurance and a complete relocation package for non-local applicants, including flight tickets, accommodation, and assistance in finding a flat.
Job Description
As an Airline Customer Service Representative, your primary responsibilities will include:
- Identifying, responding, and resolving customer requests via phone, email, and chat
- Uploading customer information into the client database to issue tickets or update records
- Explaining rules and procedures to passengers prior to boarding flights
- Troubleshooting regarding lost or damaged tickets
- Supporting customers based on applicable fees and taxes for each ticket
Required Skills and Qualifications
To succeed in this role, you should possess:
- A native level of Dutch and a good level of English
- Ability to keep up-to-date with Social Media trends
- Political awareness and adaptability
- Motivation and commitment to work
- Excitement about intercultural communication and the expatriate lifestyle
- Availability to relocate to Athens for an international career and life experience
- A valid Greek work permit (required)
Benefits and Other Opportunities
You will enjoy a full-time job, 40 hours a week, with a schedule available to work in rotative shifts from Monday to Friday, 9AM to 5PM. Our company offers a Quality Certified Management system, recognized training delivered by top brands, and a range of benefits, including vouchers, discounts, free Greek classes, events, outings, and parties throughout the year.
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