IT Support Specialist

Há 1 mês

Porto, Porto, Portugal Sword Tempo inteiro

Sword is seeking a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in technical support and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Resolve technical issues: Troubleshoot and resolve technical issues for employees, ensuring minimal downtime and maximum productivity.
  • Provide end-user support: Assist employees with technical questions and concerns, providing clear and concise solutions.
  • Manage enterprise applications: Install, configure, and manage enterprise applications to ensure seamless integration with existing systems.
  • Oversee IT projects: Assist with the planning, implementation, and maintenance of medium-sized IT projects.
  • Proactively prevent and address security issues: Stay up-to-date with the latest security threats and best practices, proactively preventing and addressing potential security issues.
  • Manage IT stock: Maintain and manage IT stock, ensuring that all necessary equipment and supplies are available when needed.

Requirements:

  • Technical knowledge: Outstanding technology knowledge, with a strong understanding of computer systems, networks, and software.
  • Communication skills: Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels.
  • Analytical skills: Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Experience: A minimum of 5 years of experience in technical support, preferably in a fast-paced environment.

Bonus Points:

  • Network certifications: Network certifications, such as CompTIA A+ or Cisco CCNA.
  • Experience with Google Workspace & GSuite: Familiarity with Google Workspace & GSuite, including Gmail, Google Drive, and Google Docs.
  • OKTA certifications: OKTA certifications, demonstrating expertise in identity and access management.
  • Kandji & JumpCloud: Experience with Kandji & JumpCloud, including device management and security.
  • Notion & Slack: Familiarity with Notion & Slack, including team collaboration and communication.

About Sword:

Sword is a high-tech startup company dedicated to revolutionizing the healthcare industry. We offer a stimulating and fast-paced environment, with opportunities for career growth and development. Our team is passionate about simplifying work and making a meaningful impact. If you're a motivated and talented individual who shares our vision, we encourage you to apply for this exciting opportunity.

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