Canon Technical Support Specialist in Greece
2 semanas atrás
City Job Offers is a global leader in providing exceptional technical support services for renowned brands like Canon. Our team in Greece is dedicated to delivering top-notch customer service through multiple communication channels.
Job DescriptionWe are seeking a highly skilled Canon Technical Support Specialist to join our team in Greece. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers through various communication channels.
Key Responsibilities- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Log calls into the customer relationship database and follow escalation procedures.
- Ensure cases are tracked and closed efficiently and timely.
- Maintain a strong professional relationship with customers, showing empathy at all times.
- Follow contact centre procedures, including call handling and AUX code guidelines.
- Develop effective relationships with colleagues and provide feedback on issues and improvements.
- Be positive and proactive in improving quality and adapting to feedback.
- Adhere to regulations regarding personal data confidentiality.
- Fluent in Norwegian, with strong English proficiency.
- Previous experience in a customer support role is preferred.
- Ability to troubleshoot technical issues and perform data entry efficiently.
- Excellent verbal and written communication skills.
- Ability to work effectively as part of a team and build supportive relationships with colleagues and management.
- Strong research skills to resolve customer problems and provide feedback on emerging issues.
- Comprehensive training in English for 15 working days, conducted remotely.
- Monday to Friday, 09:00 - 21:00, with 8-hour shifts in rotation.
- Remote work from home, with equipment provided.
- Monthly bonuses up to €200 based on performance.
- Extra pay for Greek holidays and overtime work.
- Three extra bonuses per year: Christmas (one full salary), Easter (half a salary), and Vacation (half a salary).
- Flight ticket provided, taxi from the airport, and up to 4 weeks accommodation upon arrival.
- Support in finding an apartment or room to rent.
- Assistance with obtaining a tax number, insurance number, bank account, etc.
- Access to various benefits and discounts for all employees.
To be hired, you will need a Greek tax and social security number. These can be obtained with a birth certificate or family status certificate from your hometown. Ensure you gather these documents in time to present them upon hiring.
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