Veterinary Support Specialist

1 dia atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

At Nestlé Sa, we are seeking a skilled Veterinary Support Specialist to join our team. This role will provide exceptional customer support to pet owners in France, handling inquiries and resolving issues related to pet nutrition and behavior.

Job Overview

This is a full-time position that requires working 8-hour shifts from Monday to Saturday. The ideal candidate will be fluent in French and English, with a strong background in veterinary medicine or a related field.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. Experience in customer relations and knowledge of pet nutrition and behavior are essential for this role.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via phone and written channels.
  • Offer counseling and suggestions on positive alterations in nutrition, dietary restrictions, pet behaviors, and health issues.
  • Follow up with customers to ensure their issues are resolved.
  • Treat serious and sensitive consumer contacts following specific guidelines.
  • Inform customers about new products, functionalities, and campaigns.
  • Gather consumers' feedback and complete a FAQ database and knowledge-based documents.
Requirements:
  • Advanced Written and Spoken Knowledge of French
  • Advanced Written and Spoken Knowledge of English
  • Bachelor's degree in Veterinary Medicine, Biology, Food Science, or similar
  • 1 year+ Experience as a Veterinary Technician, Veterinary Assistant, or in Customer Relations
  • Knowledge of pets' nutrition and behavior
What We Offer:
  • Competitive salary: €45,000 - €55,000 per year
  • Flexible working environment
  • Engagement and wellbeing activities
  • Meal Card
  • Flex Benefits
  • Nestlé Club membership for discounts
  • Company laptop and equipment
  • Medical support
  • E-learning courses and training programs


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