Customer Experience and Service Specialist in a Dynamic Marketplace
1 semana atrás
About Us: Catawiki is the leading online marketplace to buy and sell special objects, offering over 75,000 unique items in auction every week. Our team of experts reviews and selects each object, ensuring a diverse range of options for buyers and sellers.
Your Role: As a Customer Experience and Service Specialist, you will engage with customers, resolve complex challenges, and manage disputes and complaints. You will ensure that customer queries are addressed promptly and effectively via multiple channels.
Key Responsibilities:
- Solve complex customer issues and manage disputes and complaints
- Communicate clearly and provide an excellent customer experience
- MEDIATE between customers and find solutions that meet their needs
Requirements:
- Professional communication skills in English and Italian
- Strong analytical and critical thinking skills
- Previous experience in customer service or a related field
Benefits:
- Competitive salary: €18,000 - €23,000 per year, depending on your level, competencies, and overall experience
- Health insurance from day one, including dental coverage
- Work from home allowance to help with monthly household bills
- Commuting expenses covered by Catawiki
What We Offer:
- A challenging role in a dynamic, international organization with over 50 nationalities
- Regular fun activities and team events
- Holiday allowance and pension plan paid for by Catawiki
- Hybrid working model with remote and activity-based work
- Tailored learning and development opportunities
- A holistic wellbeing program, including Employee Assistance Program
Location: Lisbon, Portugal. We expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other.
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