Customer Experience Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

Catawiki is an innovative, pioneering and fast-growing scale-up that specializes in the online marketplace for buying and selling special objects. Our mission is to become the world's most popular auction destination for special objects.

Job Description

We are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a Customer Experience Specialist, you will play a crucial role in ensuring that our customers have an exceptional experience on our platform.

Your primary responsibility will be to engage and delight our customers by resolving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a timely manner via diverse channels, including email, phone, and social media.

In addition, you will mediate between sellers and buyers to find solutions that work for both parties. Your close customer contact will provide valuable feedback on possibilities for improvements in our services.

Key Responsibilities:
  • Resolve complex customer challenges and manage disputes and complaints
  • Address customer queries and resolve issues in a timely manner
  • Meditate between sellers and buyers to find mutually beneficial solutions
  • Provide excellent customer experience through active listening and empathy

We offer a competitive salary of €20,000-€25,000 per annum, depending on your level of experience and qualifications.

Requirements:
  • Bachelor's degree in a relevant field
  • Excellent communication and problem-solving skills
  • Professional proficiency in Italian and English
  • Previous experience in a customer-facing role or related field

We foster an inclusive and queer-friendly work environment, committed to making every employee feel welcomed and empowered. We value diversity and encourage applicants from all backgrounds to apply.


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