Customer Success Associate

3 semanas atrás


Braga, Braga, Portugal Phiture Tempo inteiro

About Us
Phiture is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our dedication to operational excellence has earned us recognition as "World's Best Workplaces", "Best Companies for Career Growth", and "Best Company Culture".

Your Role
You will ensure performance goals are met across all operations, focusing on quality, efficiency, and customer journey improvement. This role involves responding to customer requests via multiple channels, updating CRM systems, and building strong relationships with customers. Your primary goal is to promote customer retention and loyalty by supporting successful inquiry outcomes.

Requirements
To succeed in this role, you should have a high level of English (written and oral) and at least 1 year of experience in technical roles or automotive customer service. Additionally, you must be passionate about automotive topics, skilled in digital tech, and able to understand policies, procedures, and warranties. Strong documentation skills and the ability to make independent decisions are also essential.

What You'll Get
This is a full-time position with indefinite contracts, offering a competitive salary of around €25,000-€35,000 per annum, depending on your experience and qualifications. You will also receive a performance bonus, work from home in Portugal, and opportunities for career development and language classes. Our company culture is built around innovation, teamwork, and growth, making it an ideal place to advance your career. If you're ready to take your skills to the next level, apply today


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