Customer Success Director

3 semanas atrás


Braga, Braga, Portugal Hexa People Tempo inteiro
About Us

At Hexa People, we are committed to delivering exceptional customer experiences. Our team of experts works closely with customers to ensure they achieve maximum value from our solutions.

Role Overview

We are seeking a highly skilled Customer Success Manager to join our growing team. As a key member of our CSM team, you will be responsible for ensuring our customers successfully onboard, adopt, and realize the value of our solutions.

Job Description

The ideal candidate will have a strong background in customer-facing roles, preferably in software companies. They will possess excellent communication and problem-solving skills, with the ability to build long-lasting relationships with customers.

Responsibilities
  • Onboarding and Adoption: Work closely with customers to ensure smooth onboarding and adoption of our solutions.
  • Customer Health: Monitor customer health and provide proactive support to prevent issues.
  • Tech Support: Provide in-depth technical knowledge and support to customers, working closely with our product and engineering teams when necessary.
  • Relationship Building: Foster strong relationships with customers, understanding their business needs and providing tailored solutions.
Requirements

To succeed in this role, you will need:

  • 3+ years of experience in Customer Success Management, Technical Account Management, or Technical Support in a software company.
  • A solid working knowledge of AppSec and Software Development Lifecycle Methodologies.
  • Excellent verbal and written communication skills, with proficiency in English (verbal and written).
  • Ability to connect and build long-lasting relationships with customers through consultative conversations.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range: $85,000 - $110,000 per year, depending on location and experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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