Customer Success Advocate

Há 16 horas


Braga, Braga, Portugal Phiture Tempo inteiro

About Us

Phiture is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

We're proud to be recognized with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture.'

Career Opportunity

We're seeking a Customer Service Representative for Volkswagen in Portugal (Remote) who will ensure performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

What You Will Do In This Role

  • Respond to customer requests via multiple channels, updating CRM systems with relevant information.
  • Build strong customer relationships by handling inquiries with speed and professionalism.
  • Promote customer retention and loyalty by supporting successful inquiry outcomes.
  • Maintain professional, empathetic relationships with all customers.
  • Collaborate effectively with team members and management.
  • Provide feedback on emerging issues and identify improvement areas proactively.

Your Qualifications

To succeed in this role, you'll need:

  • A high level of Italian (written and oral) and a good level of English (B2).
  • 1 year of experience in technical roles or automotive customer service.
  • Passion for automotive topics and skills in digital tech.
  • Ability to understand policies, procedures, and warranties and familiarity with market geography.
  • Empowerment to make independent decisions with strong documentation skills.
  • Skill in resolving issues and providing solutions.

Benefits

We offer:

  • Full-time employment with indefinite contracts (negotiable depending on your experience and our client's needs).
  • Competitive salary (€28,000 - €40,000 per annum) and performance bonus.
  • Work from home in Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

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