Elevate Your Career as a Customer Success Expert in Portugal

Há 5 dias


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

We're seeking a driven Cross Border Talents team member to fill the role of French Customer Success Specialist in Braga. This position is ideal for those who are adaptable, personable, and thrive in fast-paced environments.

About the Role

As a key player in our dynamic team, you'll interact with clients through various channels—phone, chat, email, and social media—to handle account, technical, and financial inquiries. Your primary goal will be to ensure customer satisfaction and contribute to process improvements.

Main Responsibilities:
  • Deliver Exceptional Support: Provide top-notch assistance via phone, live chat, email, and social media.
  • Address Inquiries: Handle account setup, verification, login issues, financial concerns, and technical difficulties.
  • Serve as a Trusted Advisor: Offer guidance and support to customers, particularly in the sports industry.
  • Respond Quickly: Address customer questions, concerns, and feedback promptly.
  • Build Strong Relationships: Foster positive relationships with customers through clear and effective communication.
  • Maintain High Service Standards: Ensure service quality aligns with company policies.
  • Provide Suggestions: Offer ideas for process and service enhancements.
Requirements:
  • Fluent in French (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow
Benefits and Compensation:
  • Attractive Salary: €35,000 - €40,000 per annum, depending on experience
  • Performance Bonus: Earn bonuses based on individual contributions
  • Meal Allowance: Coverage for meal expenses during work hours
  • Transportation Allowance: Support for commuting costs
  • Health & Life Insurance: Comprehensive well-being coverage
  • Onsite Work: Thrive in a collaborative, in-office environment

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