Customer Success Advocate and Meal Card Expert

Há 2 dias


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Unlock Career Growth with Cross Border Talents

We are seeking a highly skilled Customer Success Specialist to join our team in Braga, Portugal. As a hybrid role, you will be working both remotely and on-site, providing exceptional customer service and support to our clients.

About the Role:
  • Job Title: Customer Success Specialist Hybrid Role
  • Location: Braga, Portugal
  • Work Model: Hybrid (Combination of remote and on-site)

Key Responsibilities:

  • Customer Service: Be the friendly voice and expert face of our brand, delivering exceptional customer service via phone, chat, and email.
  • Troubleshooting and Account Management: Assist customers with their meal card-related inquiries, troubleshooting, and account management.
  • Support and Guidance: Provide tailored support, helping users maximize the benefits of their meal card solutions.
  • Speed and Accuracy: Handle requests with speed and accuracy, ensuring a seamless customer journey.
  • Customer Satisfaction: Maintain a high level of customer satisfaction by staying responsive, empathetic, and solution-oriented.
About You:
  • Languages: Fluent in French (C2) with excellent written and spoken communication skills, and a good command of English (B2).
  • Experience: Experienced or passionate about customer service, with a natural knack for problem-solving.
  • Tech-Savviness: Tech-savvy, adaptable, and able to manage multiple platforms and channels.
  • Teamwork: A team player who thrives in a dynamic, hybrid work environment, balancing remote work flexibility with occasional on-site collaboration.
What We Offer:
  • Competitive Salary: 830 EUR per month (paid over 14 months)
  • Performance Bonus: 170 EUR per month (paid over 12 months)
  • Meal Allowance: 7.23 EUR per day (net)
  • Transport Allowance: 20 EUR per month
  • Braga Location Bonus: 20 EUR per year

Join our dynamic team at Cross Border Talents and take the first step towards an exciting career opportunity.


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