Customer Support Ambassador for the Sports Industry in Lisbon

Há 4 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Unlock Your Potential as a Customer Support Specialist

We're seeking a highly skilled and passionate Cross Border Talents Customer Support Specialist to join our team in Lisbon. If you have excellent communication skills, are fluent in Italian, and can provide outstanding support across multiple channels, we'd love to hear from you.

About the Role:

As a Customer Support Specialist, you'll play a vital role in enhancing customer satisfaction and driving continuous improvement in our processes. Your key responsibilities will include handling client interactions across phone, chat, email, and social media, resolving account, technical, and financial inquiries.

Key Responsibilities:

Provide exceptional support across multiple channels: Phone, chat, email, and social mediaAddress account setup, verification, login issues, financial inquiries, and technical problemsAct as a reliable advisor, especially for clients in the sports industryRespond quickly to customer questions, concerns, and feedbackBuild strong relationships with clients through clear and effective communicationMaintain high service standards while following company guidelinesSuggest process improvements to elevate the customer experience

Requirements:

To succeed in this role, you'll need:

  • Fluent Italian (C2 level)
  • Fluent English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Choose Us:

We offer a competitive salary of €35,000 - €40,000 per annum, depending on your level of experience. Additionally, you'll enjoy a range of benefits, including a meal allowance, transportation support, health and life insurance, and the opportunity to work in a collaborative office environment.

If you're passionate about delivering exceptional customer support and are looking for a new challenge, please apply today.



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