Customer Service Expert for Search Engine Company

2 semanas atrás


Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro

Company Overview:

Eugenia Talent is a leading recruitment agency partnering with top companies in the industry. Our mission is to connect talented professionals with exciting career opportunities.

About the Role:

We are currently seeking an experienced Customer Service Expert to join our client's team in Lisbon. As a Customer Service Expert, you will be responsible for providing top-notch support to customers via telephone, email, and chat.

Key Responsibilities:

  • Assist customers with technical issues on the platform
  • Apply the correct escalation process when necessary
  • Be an active listener, always available to understand and ask clear questions to help the customer
  • Identify, study, and propose the best solution to help the customer
  • Provide good customer service, ensuring the customer is always satisfied once the interaction is finished

Requirements:

  • Excellent communication skills in Dutch and an intermediate level in English
  • Experience in technical troubleshooting is a plus
  • Genuine caregiver with a problem-solving mindset
  • Able to multi-task, proactive, and good with time management

What We Offer:

  • Salary package with performance bonuses (£24,500 - £30,000 per year)
  • Permanent contract with a 3-month trial period
  • Apartment room provided
  • Relocation flight reimbursement after 6 months
  • Initial training and continuous learning opportunities


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