Customer Service Expert for Search Engine Company
2 semanas atrás
Company Overview:
Eugenia Talent is a leading recruitment agency partnering with top companies in the industry. Our mission is to connect talented professionals with exciting career opportunities.
About the Role:
We are currently seeking an experienced Customer Service Expert to join our client's team in Lisbon. As a Customer Service Expert, you will be responsible for providing top-notch support to customers via telephone, email, and chat.
Key Responsibilities:
- Assist customers with technical issues on the platform
- Apply the correct escalation process when necessary
- Be an active listener, always available to understand and ask clear questions to help the customer
- Identify, study, and propose the best solution to help the customer
- Provide good customer service, ensuring the customer is always satisfied once the interaction is finished
Requirements:
- Excellent communication skills in Dutch and an intermediate level in English
- Experience in technical troubleshooting is a plus
- Genuine caregiver with a problem-solving mindset
- Able to multi-task, proactive, and good with time management
What We Offer:
- Salary package with performance bonuses (£24,500 - £30,000 per year)
- Permanent contract with a 3-month trial period
- Apartment room provided
- Relocation flight reimbursement after 6 months
- Initial training and continuous learning opportunities
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