Multilingual Customer Support Representative for Global Brands
3 semanas atrás
Lisbon is a vibrant and charismatic city, boasting a glorious climate, lively nightlife, historic monuments, and activities to suit all ages and dispositions. With 300 days of sunshine, flavorful Portuguese cuisine, and breathtaking beaches with crystal-clear waters, this picturesque destination offers an unparalleled work-life balance.
Our client is a global leader in outsourcing, providing customer acquisition management, technical support, debt collection, and social media services in 88 countries and 170 markets. As a key member of their ever-growing Customer Care team in Lisbon, you will be part of an extremely driven team, working with some of the world's most respected brands.
The role involves handling customer issues via email, chat, and phone, requiring creativity, friendliness, and a solution-oriented approach. Key responsibilities include:
- Providing exceptional customer service while meeting expectations and exceeding them when possible
- Working in a fast-paced environment with a flexible approach and adapting to changing needs
- Collaborating with colleagues to achieve goals and promote a positive work atmosphere
To succeed in this position, you should possess:
- A high level of fluency (C2) in German and good knowledge of English (B1-B2)
- Basic computer skills and advanced coding skills preferred
- Excellent communication, analytical, and logical thinking skills
- Ability to multitask, work under pressure, and adapt to evolving needs
We offer a competitive salary of approximately **€30,000 per year**, including a fixed monthly salary, bonus, and complete relocation package. This includes refunded airline tickets, free accommodation in our company apartment, and private health insurance. You will also receive free Portuguese language lessons and professional growth development opportunities.
Benefits of living in Portugal include a warm climate, low crime rate, relatively low cost of living, well-developed medicine and education systems, and tax exemptions. Many residents speak English, making it easy to navigate daily life. Our client also provides a meal allowance through a special card or ticket, which is tax-free.
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