Global Customer Support Expert

Há 1 mês


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

**About Us**

Bosch, a leading technology and services company, is shaping the future by inventing high-quality solutions that enrich people's lives. Our promise to our associates is rock-solid: we grow together, enjoy our work, and inspire each other.

We are a diverse team of around 300 associates from 15 nationalities, focusing on sales, marketing, communication, training, nearshoring services, and shared support for human resources services in Europe.

Our teams deliver innovative solutions for thousands of people daily – from claim management to life-saving emergency calls.

Join us in defining the standards and becoming a pioneer with around 9,000 associates worldwide.

Job Description

You will contribute to our mission as:

  • A key point of contact between customers and our technical team.
  • The first point of contact for customers seeking assistance with our app.
  • Responsible for providing step-by-step guides, software updates, and advice on using our app.
  • Assisting dealerships and customer support when issues arise related to the app.
  • Analysing requests and responding accordingly.

Requirements

To succeed in this role, you will need:

  • Experience in customer service, preferably in a call centre environment.
  • Proficiency in Spanish (C1 level) and fluency in English.
  • Strong communicative skills, commitment, and a solution-oriented mindset.

What We Offer

We provide:

  • Challenging opportunities in an international environment.
  • Career growth within one of the world's best companies.
  • Flexible working hours.
  • Medical services.
  • Employee discounts.
  • Sports and health-related activities.
  • A canteen.
  • Easy access to public transportation.
  • A space for creativity.

Salary: $60,000 per annum.



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