Customer Service Expert for Special Objects

Há 14 horas


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
At Catawiki, We're Redefining Customer Service

We're a one-of-a-kind marketplace where every day brings the extraordinary. With over 75,000 unique items in auction each week, our passionate in-house experts carefully curate an exceptional experience for buyers and sellers.

Our mission is to become the world's most popular destination for special objects, driven by our core values:

  • Taking ownership and driving impact
  • Being open to change and feedback
  • Being passionate about our mission and customers

As a Customer Service Representative at Catawiki, you'll engage with diverse customers, solving complex challenges and managing disputes. You'll communicate effectively via various channels, ensuring timely resolutions and delighting customers.

The Ideal Candidate

You'll thrive in this role if you're motivated by delivering excellent customer service, possess strong communication skills, and can empathize with customers. Key qualifications include:

  • Professional speaking and writing skills in German and English
  • Strong analytical and critical thinking skills
  • Previous experience in customer-facing roles (hospitality, tourism, retail, call-centers, etc.)
  • Ability to adapt to various customer channels and interact positively with your team and departments
  • Availability to work 40 hours per week, with flexibility to commute to our Lisbon office and occasional weekend shifts
What You'll Enjoy

As a valued member of our team, you'll receive a competitive salary range of €18,000-€23,000 annually, depending on your level and experience. You'll also enjoy:

  • Health insurance from day one, including dental coverage and access to multiple hospitals and clinics
  • A Work From Home Allowance to support your household expenses
  • Covered commuting costs between home and our Lisbon office
  • An amazing office space in the heart of Lisbon
Create a Visible Impact with Us

In this role, you'll directly contribute to creating a remarkable experience for our customers. Our flat structure allows for broad scope and impact, making every role vital to our success.



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