Customer Support Expert

2 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
About the Role

Customer Service Representative

We're seeking a skilled and patient Customer Service Representative to join our team at Catawiki. As a key member of our customer-facing department, you will play a vital role in ensuring our customers receive exceptional support and service.

Key Responsibilities
  • Customer Queries and Disputes - Respond to customer inquiries via email, phone, and social media, providing timely and accurate solutions to resolve complex issues.
  • Mediation and Escalation - Mediate between customers and sellers to find mutually beneficial solutions, ensuring a smooth and fair resolution process.
  • Communication and Collaboration - Work closely with our sales and expert teams to provide seamless customer support, leveraging your strong analytical and critical thinking skills.
Requirements
  • Language Skills - Proficient in French and English, with excellent written and verbal communication skills.
  • Customer Service Experience - Previous experience in a customer-facing role, with a strong ability to empathize with customers and provide patient and effective solutions.
  • Analytical and Problem-Solving Skills - Strong analytical and problem-solving skills, with the ability to quickly switch between various customer channels.
What We Offer
  • Competitive Salary - A competitive annual gross base salary, depending on your level, competencies, and overall experience.
  • Health Insurance - Comprehensive health insurance from day one, including dental coverage and access to multiple hospitals and clinics.
  • Work-Life Balance - A flexible work schedule, with the option to work from home and a generous allowance to support your well-being.
About Catawiki

Catawiki is a leading online marketplace for buying and selling special objects, with a diverse and inclusive team of 800+ Catawikains from over 60 nationalities. We're passionate about creating a one-of-a-kind marketplace, and we're committed to making every Catawikian feel welcomed and empowered.

Join our community and be part of a dynamic and fast-paced environment, where every day brings new challenges and opportunities to grow and learn.



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