Customer Support Specialist German Speaker
4 semanas atrás
We are seeking a highly skilled Customer Support Specialist with native-level German fluency to join our team at HCL Technologies. As a key member of our support team, you will be responsible for providing exceptional customer service to our Finnish-speaking stakeholders.
Key Responsibilities:
- Manage incoming client contacts and escalations with compassion and proactivity
- Own the stakeholder experience by liaising with diverse helpdesks, product partners, and quality engineering teams
- Coordinate regular calls with clients for refills and upgrades to product accessories
- Process client-generated and internally generated service request tickets within specified delivery times
- Provide administrative support to certify client details and alter incorrect information in our stakeholder's client database
Requirements:
- High school diploma or secondary school completion equivalent
- Minimum of one year's experience in a customer support or client-facing role, preferably in a multinational environment
- Close familiarity with computers and digital network configurations
- Advanced-level working knowledge of the Microsoft Office Suite
- Adaptable to working alongside the time zone and calendar of local stakeholders
- Required language thresholds: German (C2: Native-Level Fluency), English (B2: Independent User Level)
What We Offer:
- Permanent contract
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday, day shifts
- Hybrid work arrangement: one week at the office and one week home
- Meal allowance on card/voucher
- Career progression opportunities
Equality & Opportunity for All:
We pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability, or genetic information.
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