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Customer Support Training Specialist
Há 1 mês
About the Role
We are seeking a highly skilled Customer Support Training Specialist to join our team at Buscojobs Portugal. As a key member of our training and support operations, you will be responsible for developing and delivering comprehensive training programs to onboard and upskill team members and partners.
Job Description
Your primary focus will be on creating a variety of support resources, from FAQs to troubleshooting guides, tailored to diverse audiences. You will also manage and update our knowledge base, ensuring information is accurate, accessible, and up-to-date. Additionally, you will collaborate with product, support, and compliance teams to translate updates into user-friendly training materials.
Responsibilities:
- Develop and deliver comprehensive training programs to onboard and upskill team members and partners
- Manage and update our knowledge base, ensuring information is accurate, accessible, and up-to-date
- Collaborate with product, support, and compliance teams to translate updates into user-friendly training materials
- Create a variety of support resources, from FAQs to troubleshooting guides, tailored to diverse audiences
- Continuously improve training and knowledge materials through feedback and performance analysis
Requirements
To succeed in this role, you will need:
- A strong background in customer support, training, or teaching
- Proficiency in English (C1 level or higher), with exceptional communication and presentation skills
- Passion for learning and a knack for making complex topics clear and engaging
- Detail-oriented and highly organized, with a talent for project management and coordination
- Strong problem-solving skills and the flexibility to adapt in a fast-paced environment
- A collaborative mindset: works well with stakeholders across departments and values teamwork
What We Offer
In return for your expertise, we offer:
- A competitive salary of approximately €55,000 per year
- The best tech for your job
- 30 days of paid holidays (excluding bank holidays)
- Option to work 100% remotely or come to the office - your choice
- Ability to work abroad for 4 months a year
About Us
Buscojobs Portugal is a dynamic and growing company that offers a supportive and collaborative work environment. We value continuous improvement and employee development, providing opportunities for growth and professional advancement.
