Fintech Technical Support Professional

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Are you looking to advance your career in the fintech sector? Blu Selection is seeking a highly skilled Technical Support Specialist to join our team in Valencia, Spain.

Responsibilities:

We are seeking an experienced and proactive individual who will be responsible for providing exceptional customer support to B2B clients via email, chat, and phone. As a Technical Support Specialist, you will work closely with colleagues to continually improve the customer experience.

Key Responsibilities:

  • Provide timely and effective support to customers through various communication channels
  • Collaborate with the team to identify and implement process improvements that enhance the customer journey
  • Troubleshoot technical issues and provide innovative solutions
  • Handle payment inquiries and resolve customer complaints efficiently
  • Monitor and respond to Trustpilot reviews to maintain a high level of customer satisfaction

Requirements:

To succeed in this role, you will need:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in English
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary range of €25,000 - €35,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills
  • A dynamic and international working environment with 20+ nationalities
  • Free lunch and breakfast at the office
  • The chance to work on challenging projects and contribute to the growth of the company

About Blu Selection:

Blu Selection is a tech startup based in Valencia, Spain. We are committed to providing exceptional customer service and building strong relationships with our clients. If you are passionate about delivering outstanding results and growing your career in the fintech sector, we encourage you to apply.



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