Global Customer Experience Representative

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Unlock a Career in Tourism with Blu Selection

Elevate your passion for travel into a rewarding career as a customer experience representative. We are seeking a dynamic and enthusiastic individual to join our team in Lisbon, Portugal.

About the Role

In this exciting opportunity, you will be responsible for delivering exceptional customer service experiences across various communication channels. As a mentor to consumers, you will provide expert guidance and support to help them navigate different projects. Your calm and resourceful troubleshooting skills will ensure that customer queries are resolved efficiently and effectively.

Key Responsibilities:
  • Mentor consumers in different fields, offering expert guidance and support
  • Provide top-notch customer service via phone, email, or social media, tailoring your approach to each customer's needs
  • Deliver effective troubleshooting solutions for customer queries related to their shopping experience
  • Collaborate with other departments to redirect related cases and issues
Requirements

To succeed in this role, you will need:

  • A native level of German and at least a B2 level in English
  • A genuine enthusiasm for tourism and travel
  • An understanding of the value of delivering excellent customer experiences
  • The ability to listen attentively and communicate skilfully with people
  • A high level of energy, innovation, and proactivity in a fast-paced environment
  • Excitement about intercultural communication and the expatriate lifestyle
  • Availability to relocate to Lisbon for an international career and life experience
Benefits

This is what we offer:

  • Yearly contract (renewable)
  • 40 hours/week, 5 days/week in rotative shifts from Mon-Sun, 8 AM - 10 PM
  • Full training paid (approx. 2 weeks)
  • Salary: €1235 gross/month + €150 gross/month performance bonus + meal vouchers (€6/work day)
  • Additional perks:
    • Private health insurance from day 1
    • International environment with team building events
    • Relocation package for international candidates
Living in Lisbon

Discover the charms of this vibrant city:

  • Colourful city views and rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and a happy-go-lucky urban life
  • Warm climate all year and sunny beach life next to the Atlantic
  • Large English-speaking local community and international environment

Join Blu Selection, an international recruitment company dedicated to connecting talented individuals with top companies worldwide.



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