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We are seeking a highly skilled and multilingual User Support Advisor to join our team in Lisbon, Portugal.
Job DescriptionIn this exciting role, you will provide exceptional multi-channel support to users of our online video sharing platform via phone, email, and live chat. Your primary focus will be on guiding customers through different options, troubleshooting technical issues, and answering questions related to posting videos, password resets, and other general customer inquiries.
As a User Support Advisor, you will be part of a dynamic and multilingual team where teamwork, flexibility, and attention to detail are essential. You will have the opportunity to develop your skills and knowledge in a rapidly evolving industry.
Requirements- Fluency in Russian and a good command of English and Polish
- Previous experience working in a call centre is desired
- Eagerness to learn and attention to details
- Flexible attitude and ability to adapt to changing environments
- Ability to multi-task
The successful candidate will receive a competitive salary package of approximately €16,280 gross per annum, plus a monthly transport allowance of €60 and a food voucher of around €150. The role also offers a relocation bonus for those relocating to Lisbon from outside Portugal, as well as assistance with finding temporary or permanent accommodation.
You will also benefit from training and development opportunities, career advancement possibilities, a monthly language bonus, and a chance to work in an exciting new international office in Lisbon.
About TalingualTalingual is a leading international employer with extensive experience in placing thousands of candidates in new roles across Europe. We understand the challenges of being an international job seeker and offer personalized support to ensure a smooth transition into your new role.
