Concierge Luxury Services Representative
2 semanas atrás
Company Overview
Sitel Corp., a global leader in concierge and loyalty services, offers a unique opportunity for Italian native or fluent customer support specialists to join our team in Lisbon, Portugal.
Estimated Salary: 28,000 - 38,000 EUR per annum
This position is a full-time opportunity that requires working the night shift (12:00 AM to 8:00 AM). The successful candidate will be expected to work independently and as part of a team to provide exceptional customer service to high-net-worth clients.
Job Description
We are seeking an experienced customer service specialist to join our Italian Customer Support team. As a representative of Sitel Corp., you will be responsible for:
- Providing personalized care to clients through phone conversations and written communication
- Managing customer relationships and digitized processing of client requests
- Performing inbound and outbound calls within established guidelines and goals
- Complying with company policies and procedures to meet statutory, quality, and business requirements
Required Skills and Qualifications
To succeed in this role, you will need:
- A native or proficient level of Italian (C2)
- An advanced level of English (at least C1) both verbal and written
- Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
- Customer-oriented approach with attention to detail and quality of service
- People-oriented interpersonal skills with the ability to interact positively with peers and supervisors
Benefits
Sitel Corp. offers a hybrid working model that includes on-site training and the option to work from home. We also provide opportunities for career growth and development in a multicultural environment.
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