Technical German Language Specialist
4 semanas atrás
At Blu Selection Spain, we believe that our people are the driving force behind our success. Since 2010, we've been empowering sales and marketing teams worldwide with innovative tools that streamline their work.
We're one of Estonia's leading tech companies, with a team of over 850 employees from 50+ nationalities and offices across Europe and the US. Our cloud-based software is trusted by over 100,000 companies in 179 countries.
We're seeking a Customer Solutions Expert to join our Lisbon office and provide top-notch support to German-speaking clients. This role involves working closely with our support team to efficiently respond to customer inquiries and resolve issues.
Your responsibilities will include:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
Requirements for this role include:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- BASIC knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.)
This position offers:
- A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
- A value-driven, people-first company culture
- Diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
- Opportunities for personal and professional growth with internal and external training
Estimated salary range: €45,000 - €60,000 per annum. We're an equal opportunity employer committed to creating an inclusive environment for all employees, regardless of background.
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