Customer Support Specialist
Há 6 dias
At Blu Selection, we empower sales and marketing teams worldwide with cutting-edge software solutions. Our cloud-based tools make work faster and easier for over 100,000 companies across 179 countries. With a diverse team of 850+ employees from 50+ nationalities and offices in Europe and the US, we're one of Estonia's leading tech companies. We're seeking a Customer Support Specialist to join our Lisbon office, providing top-notch support to German-speaking clients. This role involves collaborating closely with our support team to efficiently answer customer inquiries and resolve issues. We're looking for someone passionate about helping others and making a positive impact.
Your Responsibilities:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner.
- Collaborating with product management and engineering teams to stay up-to-date on the latest features.
- Troubleshooting customer issues and providing suitable solutions.
You'll be successful in this role if you have:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus).
- At least one year of experience in a customer-facing role.
- Excellent interpersonal and communication skills.
- Ability to multitask and manage several customer conversations simultaneously.
- BASIC knowledge of sales processes (e.g., lead tracking, reporting).
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage.
We offer:
- A value-driven, people-first company culture.
- A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more.
- A hardworking team that knows how to have fun while getting things done.
- Freedom to share ideas and execute them with the full support of the team.
- Flexible working hours for a balanced professional and personal life.
- Numerous opportunities for personal and professional growth with internal and external training.
- A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.).
We're an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background. The estimated salary for this position is around €45,000-€55,000 per annum, depending on your qualifications and experience. If you're passionate about delivering exceptional customer support and want to be part of a dynamic team, please apply today
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