Technical Support Specialist – Delivery Services

3 semanas atrás


Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

Company Overview
Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group.

Job Description
We are seeking a highly skilled Technical Support Specialist to join our team. As a primary contact for our clients and internal technical/support teams, you will be responsible for providing front-line support and resolving technical issues in a timely and professional manner.

Key Responsibilities

  1. Provide technical support and troubleshooting for clients and internal teams
  2. Log all questions, incidents, problems, and requests with accurate and complete information
  3. Research and respond to calls, emails, and requests in a professional and timely manner
  4. Perform first-level technical troubleshooting and problem-solving
  5. Escalate requests and incidents to the next level of tier support based on established guidelines and procedures
  6. Provide regular updates to customers to keep them informed of progress toward problem resolution
  7. Support internal project and development teams during new product releases
  8. Drive continual improvement into monitoring, measurement, and alerting practices and tools
  9. Work in alternating shifts with earliest start at 6:00 AM and latest finish by 20:00 PM
  10. Ensure ON Call prevention nightly and weekend shifts on an alternating schedule
  11. Occasional weekend or night on-site interventions

Requirements
Fluent in both French and English (near-native level)
Analytic and problem-solving skills
Ability and willingness to acquire in-depth knowledge on different technologies and products
Relevant academic background (3 yrs. min.)
Previous experience in similar functions
SQL, ITIL best practices, AS400, Banking knowledge, and Stock (nice to have)


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