Customer Relationship Management Business Partner
2 semanas atrás
Nestlé Business Services is the backbone of the Nestlé Group, providing vital Supply Chain, Financial, HR, Integrated Marketing Services, and Consumer Engagement services to enable global operations. Our diverse team of professionals thrives on digital innovation and process improvement, working collaboratively across the world.
We seek dynamic individuals who are eager to learn, team-oriented, digitally savvy, and possess an entrepreneurial mindset, capable of flourishing in a fast-paced environment. If you're passionate about delivering value and seeking a challenging role, consider joining our multicultural and innovative team.
Position Summary
The CRM Business Partner facilitates seamless communication between business categories and operational teams, driving CRM project progress, and capturing forecasts to support campaign planning. Responsibilities include coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the single point of contact for IMS CRM Services. Additionally, this role involves identifying opportunities for improvement, liaising with Global Teams, and activating IMS services available.
A day in the life of...
Gather information from business categories and keep operational teams informed (scope of work, timings, volumes, brand guidelines, etc.). Support defining efficient ways of working between business categories and internal/external partners. Create and monitor CRM project progress. Capture forecasts for internal/external partners. Drive the roll-out/localization of global and local CRM projects to markets, liaising with internal/external partners and/or markets. Schedule and conduct CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets. Be the single point of contact for IMS CRM Services. Collect feedback from business category requestors (global and local) to analyze and generate insights for improvements. Inform Global Team on IMS services available and support their activation.
Requirements
This role requires experience in project management with stakeholder management, preferably in a global or multi-market environment. Knowledge of marketing and branding principles is essential, along with familiarity with CRM tools and technology (Salesforce Marketing Cloud and/or Klaviyo). Experience in change management and training other teams is advantageous.
Benefits and Opportunities
At NBS Lisbon, we prioritize our talents' growth and well-being, offering competitive salary and annual bonuses based on performance. Enjoy flexible working conditions, cultural diversity, and international exposure. Participate in engagement and wellbeing activities. Receive career progression and possibilities for international career development. Enjoy local and international networking opportunities. Access company equipment and medical support. Engage in e-learning courses and training programs. Receive a competitive salary range of €45,000 - €65,000 per annum, depending on experience and qualifications.
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