Global Customer Experience Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Company Overview

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Blu Selection is a renowned recruitment agency dedicated to connecting exceptional talent with exciting opportunities. Our mission is to provide top-notch candidates to clients worldwide, while fostering a culture of excellence and innovation within our own team.

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Salary

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The remuneration package for this role includes a competitive gross salary of €1,140 per month, including free accommodation in a shared flat with all bills covered. Alternatively, a monthly gross salary of €1,298 can be offered without accommodation benefits. During the initial training period (1-4 weeks), employees receive nearly full pay. To support international candidates, we also offer a relocation package, which includes reimbursement of initial flight expenses after three months, as well as assistance with paperwork, opening a bank account, and more.

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Job Description

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We are seeking a highly skilled Customer Service Agent to join our Lisbon-based team. As a Global Customer Experience Specialist, you will play a pivotal role in delivering exceptional service to our clients from around the world. Your primary responsibilities will include:

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  • Helping clients resolve incoming issues efficiently and effectively">
  • Ensuring high-quality customer service through proactive communication and problem-solving">
  • Providing accurate and timely information to clients">
  • Recording data in our CRM system">
  • Improving customer satisfaction by actively listening and addressing concerns">
  • Accurately and efficiently resolving complex problems">
  • Collaborating closely with your colleagues as part of a dynamic team">
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Required Skills and Qualifications

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To excel in this role, you will need:

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  • A native level of Dutch language proficiency">
  • A B2/C1 level of English language skills">
  • Knowledge of the value and impact that excellent customer experience can create">
  • Excellent articulation and communication skills">
  • Availability for at least 6 months to 1 year">
  • A commitment to teamwork and dedication to your work">
  • An enthusiasm for intercultural communication and expatriate lifestyles">
  • A valid Portuguese work permit">
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Benefits

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This position offers a range of attractive benefits, including:

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  • Type of Contract: A fixed-term contract renewable based on performance">
  • Working Hours: Full-time on rotating shifts depending on the project">
  • Training: Enjoy an intensive training program designed to kick-start your career">
  • Salary Conditions: Choose between two options - including free accommodation or excluding it">
  • Relocation Package: Reimbursement of initial flight expenses and assistance with paperwork and more">
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Others

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Lisbon, Portugal's vibrant capital, offers a unique blend of rich history, cultural diversity, and breathtaking natural beauty. If you're ready to embark on an international adventure, seize this opportunity to grow professionally and personally in a dynamic environment with Blu Selection.



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