Technical Helpdesk Engineer

Há 7 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About the Position

This role requires an individual who can provide technical support to users of various applications, ensuring optimal functionality and user experience.

Main Responsibilities

You will be responsible for:

  • Resolving technical issues and communicating with relevant teams to ensure timely resolution.
  • Coordinating with stakeholders to provide regular updates on progress and issue resolution.
  • Supporting vendor applications such as STET/TARGET2/RAMSES/CLS and documenting identified bugs.
  • Ensuring control tasks are completed daily and feedback is provided to teams.
Key Requirements

To be successful in this role, you will need:

  • Bachelor's Degree in Information Technology or a related field.
  • At least 3 years of experience in IT or a similar field.
  • Advanced level of English, both written and oral.
  • Knowledge in Calypso and Murex.
  • Ability to collaborate and work in a team.
  • Client-focused approach.
  • Resilience.
Our Vision

We are committed to being a leading banking institution, serving our customers with integrity and excellence. We strive to create a culture of diversity and inclusion, where all employees feel valued and empowered to contribute their best.


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