Customer Service Representative for Hotel Brand

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Hotel Brand. As a German language speaker, you will be responsible for providing exceptional service to our hotel guests, handling inquiries and requests, and ensuring a seamless experience for our customers.

Responsibilities:

  • First point of contact for hotel guests via phone and email
  • Processing of written inquiries and requests
  • Advising hotel guests via all communication channels
  • Carrying out daily arrival and departure checks
  • Checking reservations and incoming payments

What We Offer:

  • Employment Term Contract of 12 months, renewable for additional 12 months
  • Full-time 40h/week (8h/day) on rotating shifts Monday to Sunday from 7am to 7pm
  • Salary conditions (*) – 2 options
  • Including free accommodation (shared flat, all bills included): 1,221.55€ gross/month
  • Reimbursement of initial flight expenses for international candidates
  • Airport pick up for international candidates
  • Yearly two-way flight ticket back to home country (within the EU) for international candidates
  • Help with paperwork, opening bank account, etc. upon arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company

Requirements:

  • Native level of German and good level of English
  • Enthusiasm about traveling and the tourism industry
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a high degree of commitment and self-motivation
  • Being highly motivated, proactive, and adaptable to change
  • Having a valid Portuguese work permit (required)

About Us:

Blu Selection is a multinational organization that takes care of its employees from career development to social integration. We are a company that values diversity and inclusion, and we are looking for talented individuals to join our international team.



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