French Customer Support Specialist

3 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Key Responsibilities

We are seeking a highly skilled and multilingual customer support specialist to join our team at Cross Border Talents.

  • Respond to customer inquiries via multiple communication channels, ensuring high-quality service and efficient issue resolution.
  • Provide product-related information and assist with account management, leveraging your excellent problem-solving abilities and passion for helping customers.
  • Maintain a positive and professional demeanor in all customer interactions, utilizing strong communication skills to build trust and rapport.
  • Document customer interactions accurately in our CRM system, ensuring seamless collaboration with team members.
  • Identify trends in customer feedback and suggest improvements to enhance customer satisfaction and service.

Qualifications

To be successful in this role, you will possess:

  • Native or fluent French language skills, with strong communication abilities.
  • Proficient in English is a plus, but not required.
  • Previous experience in customer support is preferred but not necessary.
  • Excellent problem-solving abilities and a genuine passion for helping customers.
  • Ability to work well both independently and as part of a collaborative team.
  • Strong attention to detail and organizational skills.

Benefits

We offer a competitive salary with performance-based incentives, a comprehensive training and onboarding program, opportunities for career advancement, and a supportive and dynamic work environment.

Work Schedule

This is a full-time position, Monday to Saturday, 7 AM to 7 PM. Please note that only local candidates within 30 km of Porto will be considered.



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