Insurance Policy Advisor
Há 7 dias
**About the Role**
We're seeking an experienced Insurance Policy Advisor to join our team in Lisbon, Portugal.
**Job Overview**
In this role, you'll be responsible for ensuring that performance goals are met across all operations and client expectations related to operational excellence are fulfilled.
You will receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy and process requests via a transaction in our client policy administration system.
**Key Responsibilities:**
Client Interaction: Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy.
Policy Administration: Process requests via a transaction in our client policy administration system.
Document Management: Do indexation & electronic archiving in our document management tool.
Customer Support: Manage policy change requests, updating payment details and make claims and cancel requests.
**Requirements:**
To succeed in this role, you'll need a high level of French (C2) and fluent in English (B2), previous customer experience is a plus. You should also have excellent verbal and writing skills coupled with a formal and diplomatic stance.
**What We Offer:
Competitive Salary: €25,000 - €30,000 per annum based on your experience.
Benefits: Full-time with indefinite contracts, bring-a-friend (referral) bonus opportunities, full paid training, career development programs, specialized courses, and language classes.
Work Environment: Our office is located in the heart of Lisbon, providing a central location for work and socializing.
**Why Join Us?
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
**Location: Lisbon, Portugal
Language Requirements: French (Required)
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