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Technical Support Agent for Multinational Technology Company
Há 1 mês
About Blu Selection: Our company is a global brand that specializes in Internet-related products and services. We are looking for a customer service-oriented individual to join our team as a Technical Support Agent.
Salary: €1100 gross/month (paid 14x) + up to €200 performance bonus per month
Job Description: As a Technical Support Agent, you will provide support to customers by responding to inbound requests and documenting relevant case information. You will assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels. Your responsibilities will also include adapting the brand's voice and tone for interactions on both private and public channels, ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
Required Skills and Qualifications: To succeed in this role, you should be a native German speaker with a good level of English. You should also have good communication skills, be pro-active, and a team player. Sales/Commercial background is a plus, as well as previous experience in Customer Service or credit recovery experience.
Benefits: As a Technical Support Agent, you will work in a multicultural team environment alongside a diverse team. You will enjoy a package in line with the market, including meal vouchers of €7.23/workday, reimbursement of some transportation costs, Private Health Insurance, and dental plan. If you live outside Portugal, you will receive reimbursement of initial flight ticket after 6 months within the company and 12 months of accommodation in shared flat provided by the company.
Others: You will have the opportunity to collaborate with some of the biggest brands in the industry, work in a fully paid training environment, and enjoy professional development and career evolution. The company is known for its solution-oriented services, acknowledged by leading companies they are working with.
