Customer Service Representative for Streaming Service
Há 1 mês
Webhelp is a global leader in customer experience and business process outsourcing, with a presence in over 140 locations worldwide. Our mission is to make business more human for the world's most exciting brands.
Job DescriptionWe are seeking an Italian-Speaking Customer Advisor to join our team for a Streaming Service Project. As a key member of our team, you will be responsible for providing exceptional customer service to our clients through phone and/or chat.
Key Responsibilities:- Assist viewers with their inquiries and provide account and application support
- Provide technical support and troubleshooting of system configurations and network settings
- Offer accurate and real-time answers to viewers' inquiries
- Contribute to creating brand engagement for our Client
- Native or proficient in Italian (C2) and fluent in English (B2)
- Passionate about the entertainment and media industry
- Excellent communication skills, empathy, and team spirit
- Familiar with digital streaming services and devices
- Positive and can-do attitude
We offer a strong compensation package, including a monthly meal allowance, private health insurance, and a Bring a Friend Program with attractive incentives. We also provide personal and career development programs, mentoring, and the possibility to participate in a growing multicultural project. Our flexible schedule allows you to work from Monday to Saturday, and you will have the opportunity to work in a diverse environment with people from over 75 nationalities.
We promote inter-company mobility to work at any of our sites around the world. Our workplace is modern, with many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and much more.
Webhelp is an equal-opportunity employer, committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment.
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