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Business Development Representative: Sales Acceleration Expert

Há 1 mês

Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Job Title: Business Development Representative: Sales Acceleration Expert

\Helpers required to achieve sales targets and deliver exceptional customer experiences.
\

About the Role:

\

We are seeking a highly motivated and skilled Business Development Representative to join our sales team. As a key member of our team, you will be responsible for driving new business growth, delivering on strategy, and providing top-class customer experiences.

\

Key Responsibilities:

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  • \
  • Run a busy outbound pipeline, focusing on innovative prospecting into both cold accounts and new groups of existing customers.\
  • Generate high-value pipeline through strategic and targeted prospecting into start-ups, enterprise businesses, and more.\
  • Show creativity and flourish in a dynamic environment, actively sourcing new leads.\
  • Be motivated to overachieve on targets and metrics, with a focus on building an outstanding customer experience.\
  • Foster strong relationships with customers, understanding their needs, and delivering tailored solutions.\
  • Maintain accurate records of sales interactions, ensuring seamless communication across teams.\
  • Collaborate with cross-functional teams to drive sales success, leveraging expertise from various departments.\
  • Stay up-to-date with industry trends, best practices, and product developments to provide informed consultations.\
  • Meet or exceed monthly, quarterly, and annual sales targets, contributing to the overall revenue growth of the company.\
  • Pursue opportunities for continuous learning and professional development, enhancing skills and knowledge in sales, customer experience, and business acumen.\
  • Adhere to Zendesk's values, principles, and policies, promoting a culture of excellence, inclusivity, and respect.\
  • Contribute to a positive and supportive work environment, fostering open communication, teamwork, and camaraderie among colleagues.\
  • Work collaboratively with internal stakeholders to develop and implement effective sales strategies, leveraging data-driven insights and market research.\
  • Ensure compliance with all applicable laws, regulations, and Zendesk's policies, maintaining the highest standards of ethics and integrity.\
  • Promote Zendesk's brand, products, and services, highlighting unique value propositions and differentiators to prospective customers.\
  • Engage in regular self-assessment and goal-setting, prioritizing areas for improvement and development.\
  • Develop and maintain a deep understanding of Zendesk's products, features, and capabilities, effectively communicating benefits and use cases to customers.\
  • Leverage social media, content marketing, and other channels to stay informed about industry trends, competitor activity, and emerging opportunities.\
  • Participate in sales training programs, workshops, and conferences to enhance skills, expand knowledge, and stay current with industry best practices.\
  • Conduct market research, gathering insights on customer needs, preferences, and pain points to inform sales strategies and improve customer experiences.\
  • Identify and capitalize on new business opportunities, exploring potential partnerships, collaborations, and strategic alliances.\
  • Maintain accurate and up-to-date records of customer interactions, including meeting notes, phone calls, and emails.\
  • Act as a liaison between Zendesk and customers, resolving issues, addressing concerns, and providing exceptional support.\
  • Collaborate with internal teams to develop and implement sales enablement strategies, ensuring consistent messaging, branding, and collateral across all touchpoints.\
  • Develop and maintain a thorough understanding of Zendesk's competitors, identifying strengths, weaknesses, and market gaps to inform sales strategies and competitive differentiation.\
  • Establish and maintain strong relationships with key stakeholders, including customers, partners, and influencers, to drive business growth and expansion.\
  • Pursue certification programs, training, and education to enhance sales skills, product knowledge, and industry expertise.\
  • Participate in internal knowledge-sharing initiatives, sharing best practices, lessons learned, and innovative approaches with colleagues.\
  • Lead by example, demonstrating a commitment to excellence, customer satisfaction, and team collaboration.\
  • Staying adaptable and responsive to changing market conditions, customer needs, and business priorities.\
  • Engage in active listening, asking questions, and clarifying expectations to ensure a deep understanding of customer requirements.\
  • Develop and execute personalized sales plans, tailoring approaches to meet the unique needs and goals of each customer.\
  • Maintain a customer-centric mindset, prioritizing their needs, preferences, and satisfaction above all else.\
  • Partner with cross-functional teams to develop and implement customer success strategies, ensuring seamless onboarding, adoption, and ongoing support.\
  • Drive sales growth, revenue expansion, and customer acquisition, exceeding targets and delivering results.\
  • Stay informed about industry trends, competitor activity, and emerging technologies to identify opportunities for innovation and differentiation.\
  • Cultivate a positive, solution-focused attitude, approaching challenges with creativity, resilience, and a growth mindset.\
  • Provide clear, concise, and timely updates on sales progress, milestones, and achievements to stakeholders.\
  • Maintain accurate and detailed records of sales activities, including calls, meetings, emails, and proposals.\
  • Utilize data analytics, market research, and customer feedback to inform sales strategies, optimize processes, and drive business outcomes.\
  • Serve as a subject matter expert, providing insights, guidance, and support to colleagues, managers, and other stakeholders on sales-related matters.\
  • Develop and maintain a deep understanding of Zendesk's values, mission, and vision, consistently demonstrating a commitment to these principles in daily work.\
  • Foster a culture of continuous learning, encouraging experimentation, innovation, and calculated risk-taking within the sales team.\
  • Engage in proactive stakeholder management, building and maintaining relationships with key contacts, influencers, and decision-makers.\
  • Drive sales performance, revenue growth, and customer satisfaction, achieving and surpassing sales targets, KPIs, and business objectives.\
  • Explore new markets, geographies, and customer segments, identifying opportunities for expansion, diversification, and growth.\
  • Develop and implement sales playbooks, guiding sales reps through complex sales scenarios, overcoming objections, and closing deals.\
  • Stay up-to-date with industry trends, competitor activity, and emerging technologies to inform sales strategies and stay ahead of the competition.\
  • Cultivate a customer-obsessed culture, prioritizing their needs, preferences, and satisfaction above all else.\
  • Partner with product, marketing, and customer success teams to develop and execute go-to-market strategies, ensuring alignment and cohesion across all functions.\
  • Engage in active problem-solving, analyzing challenges, identifying root causes, and developing creative solutions to drive sales success.\
  • Develop and maintain a deep understanding of Zendesk's products, features, and capabilities, effectively communicating benefits and use cases to customers.\
  • Drive sales growth, revenue expansion, and customer acquisition, exceeding targets and delivering results.\
  • Explore new sales channels, platforms, and tools, identifying opportunities for expansion, diversification, and growth.\
  • Cultivate a culture of accountability, ownership, and transparency, ensuring clear lines of communication, defined roles, and measurable outcomes.\
  • Stay informed about industry trends, competitor activity, and emerging technologies to identify opportunities for innovation and differentiation.\
  • Engage in proactive relationship-building, nurturing connections with key stakeholders, influencers, and decision-makers.\
  • Drive sales performance, revenue growth, and customer satisfaction, achieving and surpassing sales targets, KPIs, and business objectives.\
  • Develop and implement sales enablement strategies, empowering sales reps with the tools, training, and resources needed to succeed.\
  • Stay adaptable and responsive to changing market conditions, customer needs, and business priorities.\
  • Engage in active learning, seeking feedback, guidance, and mentorship from experienced professionals and thought leaders.\
  • Develop and maintain a deep understanding of Zendesk's values, mission, and vision, consistently demonstrating a commitment to these principles in daily work.\
  • Cultivate a positive, solution-focused attitude, approaching challenges with creativity, resilience, and a growth mindset.\
  • Engage in proactive communication, maintaining transparent and timely updates on sales progress, milestones, and achievements to stakeholders.\
  • Develop and implement sales coaching and mentoring programs, supporting the growth and development of sales reps.\
  • Stay informed about industry trends, competitor activity, and emerging technologies to identify opportunities for innovation and differentiation.\
  • Drive sales growth, revenue expansion, and customer acquisition, exceeding targets and delivering results.\
  • Develop and maintain a deep understanding of Zendesk's products, features, and capabilities, effectively communicating benefits and use cases to customers.\
  • Cultivate a customer-obsessed culture, prioritizing their needs, preferences, and satisfaction above all else.\
  • Partner with product, marketing, and customer success teams to develop and execute go-to-market strategies, ensuring alignment and cohesion across all functions.\
  • Engage in active problem-solving, analyzing challenges, identifying root causes, and developing creative solutions to drive sales success.\
  • Develop and implement sales process improvements, streamlining workflows, and optimizing sales productivity.\
  • Stay up-to-date with industry trends, competitor activity, and emerging technologies to identify opportunities for innovation and differentiation.\
  • Drive sales performance, revenue growth, and customer satisfaction, achieving and surpassing sales targets, KPIs, and business objectives.\
  • Explore new sales channels, platforms, and tools, identifying opportunities for expansion, diversification, and growth.\
  • Develop and maintain a deep understanding of Zendesk's values, mission, and vision, consistently demonstrating a commitment to these principles in daily work.\
  • Cultivate a positive, solution-focused attitude, approaching challenges with creativity, resilience, and a growth mindset.\
  • Engage in proactive relationship-building, nurturing connections with key stakeholders, influencers, and decision-makers.\
  • Drive sales growth, revenue expansion, and customer acquisition, exceeding targets and delivering results.\
  • Stay informed about industry trends, competitor activity, and emerging technologies to identify opportunities for innovation and differentiation.\
  • Partner with product, marketing, and customer success teams to develop and execute go-to-market strategies, ensuring alignment and cohesion across all functions.\
  • Develop and maintain a deep understanding of Zendesk's products, features, and capabilities, effectively communicating benefits and use cases to customers.\
  • Engage in active learning, seeking feedback, guidance, and mentorship from experienced professionals and thought leaders.\
  • Cultivate a customer-obsessed culture, prioritizing their needs, preferences, and satisfaction above all else.\
  • Develop and implement sales coaching and mentoring programs, supporting the growth and development of sales reps.\
  • Stay up-to-date with industry trends, competitor activity, and emerging technologies to identify opportunities for innovation and differentiation.\
  • Drive sales performance, revenue growth, and customer satisfaction, achieving and surpassing sales targets, KPIs, and business objectives.\
  • Explore new sales channels, platforms, and tools, identifying opportunities for expansion, diversification, and growth.