Key Account Platform Specialist
Há 1 mês
Paddle offers a unique approach to payment infrastructure for SaaS companies, acting as a Merchant of Record to alleviate payment fragmentation. This faster, safer, and more cost-effective method is backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North, serving over 3000 software sellers in 245 territories globally.
The RoleWe seek a highly motivated Technical Account Manager (TAM) to establish and nurture strong relationships with our customers, ensuring they fully leverage our platform's capabilities and features to meet their business goals effectively.
Key Responsibilities- Serving as the primary technical point of contact for key accounts, building strong relationships and understanding their unique needs.
- Collaborating closely with cross-functional teams to align our offerings with customers' evolving requirements and industry trends.
- Investigating reported issues, conducting impact assessments, and escalating critical matters to maintain high levels of customer satisfaction and problem resolution.
- Fostering relationships with internal stakeholders, sharing valuable product and technical feedback, and addressing commercial challenges.
- Ensuring a smooth onboarding experience and guiding customers in product adoption.
- Handling escalations from the Customer Support team, showcasing advanced technical support capabilities and dedication to customer advocacy.
This role requires a deep understanding of our platform and its capabilities, as well as exceptional technical expertise and commercial acumen. The successful candidate will have:
- Strong technical knowledge of our platform and its applications.
- Excellent communication and relationship-building skills.
- Able to work collaboratively with cross-functional teams.
- Ability to analyze complex technical issues and provide effective solutions.
- High level of commercial awareness and ability to identify strategic opportunities.
We offer a competitive salary of $120,000 per year, commensurate with experience, along with additional benefits, including comprehensive health insurance, retirement plan, and generous paid time off.
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