Customer Support Specialist for Global Brands

2 semanas atrás


Lisboa, Lisboa, Portugal Work International Tempo inteiro

Company Overview: Our client is a leading global outsourcing provider, operating in 88 countries and serving 170 markets. With over 420,000 employees worldwide, they offer a wide range of services including customer acquisition management, customer care, technical support, debt collection, and social media services.

Salary: The estimated monthly salary for this role is €2,500-€3,500, depending on experience and qualifications. In addition to a fixed monthly salary, you will also receive a bonus and comprehensive relocation package, including a refunded airline ticket, free accommodation, and private health insurance.

Job Description: As a Customer Support Agent, your primary responsibility will be to handle customer inquiries and issues in a friendly, effective, and professional manner via email, chat, and phone. You will work closely with a driven team in a fast-paced environment, utilizing your analytical skills and logical thinking to resolve complex problems. Your excellent communication skills, both verbal and written, will enable you to interact seamlessly with customers and colleagues.

Required Skills and Qualifications: To excel in this role, you will need to possess fluency in Hebrew (C2 level) and good knowledge of English (B1-B2 level). Additionally, you should have basic computer skills, as well as strong analytical and problem-solving abilities. EU citizenship or a valid residence card/work permit for Portugal are essential.

Benefits: Living in Portugal offers numerous advantages, including a warm climate, stunning beaches, and low crime rate. Residents enjoy tax exemptions and access to high-quality medicine and education. Our company provides a comprehensive relocation package, which includes free Portuguese language lessons and special HR support during the hiring process.



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