Global Customer Support Specialist
1 semana atrás
Our client, a leading multinational company, is seeking an experienced customer support specialist to join their team in Athens, Greece. As a global customer support specialist, you will be responsible for delivering exceptional customer service to clients across the globe.
Job SummaryThis role involves providing timely and effective solutions to customers' inquiries, addressing billing issues, handling transactions, and troubleshooting technical problems. The ideal candidate will have excellent communication skills, sales experience, and technical research abilities.
Key Responsibilities- Identify customers' needs and deliver appropriate solutions, including sales.
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
- Assist customers to place an order and related issues.
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
The successful candidate must have:
- Fluent Irish Gaelic.
- Excellent communication skills.
- Sales experience with consumer products and services will be an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic soul with the communication skills that match.
- A positive and adventurous attitude.
Our client offers a competitive monthly salary of €35,000 + 2 extra salaries per year, plus various benefits, including:
- Complete support to help you ease your relocation to Greece.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State of the art premises, providing a great working environment with relaxing break areas.
We are Headhunt International, a leading recruitment agency specializing in IT and technology placements. Our mission is to connect talented individuals with top companies worldwide.
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