Evolutional Support Expert

Há 1 mês


Lisboa, Lisboa, Portugal Powerdot Tempo inteiro
Company Overview
We at Powerdot are passionate about revolutionizing the way people charge their cars, making it as easy as charging a smartphone. Our mission is to accelerate sustainable mobility by investing in, installing, and operating EV chargers with an innovative business model. We aim to help businesses find the perfect charging solutions for their customers.

Salary
We offer a competitive salary of €40,000 - €50,000 per year, depending on experience. This attractive remuneration package reflects our commitment to rewarding talented individuals who share our vision.

Job Description
As an Evolutional Support Expert, you will be responsible for resolving a high volume of customer contacts through various support modalities, including inbound and outbound calls, email, and tickets. You will investigate case details to determine the root cause of issues, learn and master multiple applications and resources, communicate quickly and effectively to internal and external stakeholders, triage and escalate urgent issues, and provide thorough documentation and notation on customer contacts and trends. Your primary goal will be to deliver exceptional customer experiences while driving business growth.

Required Skills and Qualifications
To succeed in this role, you must have a high proactive and independent entrepreneurial spirit, combined with an enormous capacity for problem-solving, decision-making, and leadership. Fluency in both oral and written Polish and English is essential for preparing business documents and conducting meetings in these languages. Additional languages are a plus. Empathy and strong written and verbal communication skills are also crucial, as well as a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways. A genuine interest and enthusiasm in the area of electric mobility are highly valued, although not fundamental.

Benefits
We offer a comprehensive benefits package, including private health insurance, gym pass membership, annual offsite events, recurrent team-building activities, and a culture of diversity and inclusion where equal opportunities and mutual respect prevail. Join us in shaping the future of sustainable mobility and enjoy a dynamic work environment that fosters growth, innovation, and creativity.

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