Customer Success Lead
Há 7 dias
Customer Success Manager Job Summary
Flecto, a pioneering SaaS provider in the equipment rental industry, is seeking a visionary leader to join our team as the Head of Customer Success. In this role, you will champion our customers' success, driving retention and identifying upselling opportunities to ensure our clients fully leverage our platform.
Key Responsibilities
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and successful product adoption.
- Account Management: Build and maintain strong relationships with key account stakeholders to ensure high customer satisfaction and loyalty.
- Customer Development: Conduct regular performance reviews with customers to identify growth opportunities, usage trends, and potential upsell opportunities.
- Feedback Loop: Act as the voice of the customer internally by collecting and communicating user feedback to product, sales, and marketing teams.
- Support: Manage inbound support requests, ensuring timely resolution and escalating issues when necessary.
- Retention & Churn Reduction: Develop strategies and processes that help reduce churn and drive long-term customer retention.
- Cross-functional Collaboration: Work closely with sales, product, and marketing teams to ensure customer-centric strategies are implemented and customer needs are met.
Requirements
- 3-4 years of experience in a Customer Success, Account Management, or similar role in a SaaS or B2B environment, ideally in an early-stage startup.
- Fluent in Spanish and English (written and verbal), with Portuguese being a plus.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.
- A proactive, self-starter mentality with excellent problem-solving abilities.
- Ability to thrive in a fast-paced, dynamic startup environment and handle multiple projects simultaneously.
- Experience working with customer success software, CRM platforms, and data-driven decision-making.
- Ability to work in a hybrid model and be present in the Lisbon office at least once a week.
What We Offer
- Join a team of entrepreneurs that will empower you to produce the best work of your life.
- Compensation: 28,000 EUR/year
- Compelling Benefits: Mac laptop, health insurance, and meal allowance.
- Flexible Remote: with an office in Lisbon.
- Accelerate your career to the next level: with lots of ownership and accountability.
- Stock options.
About Flecto
We're a pioneering SaaS provider in the equipment rental industry, and we're looking for a visionary leader to join our team as the Head of Customer Success. If you're passionate about building lasting relationships and fostering growth within a dynamic tech environment, we want you on board.
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