Relationship Manager

Há 5 dias


Lisboa, Lisboa, Portugal Flex Living Tempo inteiro

About Flex Living:
We're dedicated to transforming the rental sector globally, providing a seamless experience for both landlords and tenants. Our mission is to build a small but dynamic team of A-Players who are committed to growth and scalability.

The Job Description

The Customer Relations Specialist is responsible for providing exceptional customer support and fostering strong relationships with our clients. This role involves responding to customer inquiries, resolving issues, and maintaining accurate records in the CRM system.

  1. Customer Support and Communication: Respond promptly to customer inquiries via email, phone, and chat. Provide accurate and complete information about our services, policies, and properties.
  2. Relationship Building: Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience. Proactively follow up with clients to ensure satisfaction and address any concerns.
  3. Issue Resolution: Identify and resolve customer issues related to bookings, payments, or property concerns. Coordinate with internal teams to ensure timely solutions.
  4. Feedback and Improvement: Collect and analyze customer feedback to improve service quality. Provide suggestions and insights to management for enhancing the customer experience.
  5. Administrative Tasks: Maintain accurate records of customer interactions in the CRM system. Prepare and update reports on customer service metrics.
Required Skills and Qualifications

To be successful in this role, you'll need:

  • Proven experience in customer service, client relations, or a similar role.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and customer support tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • A positive and empathetic attitude, with a passion for helping others.
Benefits and Career Growth

Flex Living offers:

  • A competitive salary and benefits package.
  • Opportunities for career growth within a fast-expanding company.
  • Training and support to help you excel in your role.
  • A collaborative, inclusive work environment.


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