Platform Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Generix Group Tempo inteiro

Job Description:

As a Platform Support Technician at Generix Group, you will be part of a team responsible for ensuring the optimal performance of our collaborative supply chain solutions. Your primary focus will be on analyzing daily reports, logs, and complex alerts to identify areas for improvement.

Main Responsibilities:

  • Performance analysis: acknowledgment of daily reports, logs, and complex alerts management;
  • Implement corrective solutions based on reports or incidents: research of non-integrated invoices, recovery of invoices, reboot of Web Tomcat server, qualification of anomalies;
  • Incident management for clients: incident management of frequent problems, reporting directly to the support, CloudOps, and R&D;
  • Ensure continuous improvements: qualification of corrections or necessary updates of R&D, implementation of adapted solutions, reports (frequent actions, architecture, or other useful information for different operational teams);
  • Continuous improvement of probes for supervision;
  • Deployment of new versions of platforms: migration of the latest versions, non-regression tests during migration.

Requirements:

  • Studies: Technical Engineer / Superior Technician in a relevant area (Computer Science, Systems, ...);
  • Technical skills in support and deployment, such as Linux administration and databases;
  • Knowledge of Scripting (Bash or Python) and Java would be a plus;
  • Ideally a first experience in client support;
  • Ability to work in a team, be autonomous, and apply instructions and procedures;
  • Fluency in French and English is mandatory.

Additional Information:

Attractive compensation package; excellent work conditions and environment (Centro Empresarial Lionesa). For more information, please check our website: www.generixgroup.com/en


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