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Lead Customer Service Specialist
3 semanas atrás
Lisbon, Portugal offers a unique chance to join our team as a customer service specialist. We are looking for a native or fluent Portuguese speaker with strong English communication skills to be part of our multicultural environment.
About the RoleWe are seeking an individual who can effectively communicate with customers and provide relevant information. The daily responsibilities will include:
- Communicating friendly and efficiently with customers
- Handling property damage issues and sensitive situations
- Analyzing customer situations and assessing property features to determine liability
- Identifying anomalies and patterns to identify fraudulent claims
The ideal candidate will have a native or proficient level of Portuguese (C2), proficient English (C2) both verbal and written, strong communication skills, analytical and problem-solving skills, and experience in handling property damage, insurance, and healthcare claims. Additionally, they should be willing to learn and advance, be a curious investigator, and have excellent phone conversation skills.
Requirements- Native or proficient level of Portuguese (C2)
- Proficient level of English (C2) both verbal and written
- Strong communication skills with excellent phone conversation skills
- Analytical and problem-solving skills with strong attention to detail
- Experience estimating contents and automobile/watercraft losses
- Desire to learn and advance
- EU citizenship or valid work permit for Portugal
- Competitive salary: €45,000 per year
- Paid professional training
- Employee discounts
