Customer Experience Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Speakit Jobs Tempo inteiro

We are seeking a passionate and customer-focused Cruise Line Customer Support and Sales Representative to join our team at Speakit Jobs. As a key member of our sales and support team, you will play a vital role in delivering exceptional customer experiences while driving sales.

About Us

Speakit Jobs is the world's third-largest cruise brand, recognized as the leader in Europe, South America, the Gulf region, Southern Africa, and a rapidly growing presence in the Caribbean, North America, and the Far East. We offer immersive, enriching, and safe cruise experiences that create unforgettable memories for our guests.

Your Role

As a Cruise Line Customer Support and Sales Representative, you'll be the voice of our brand, handling inbound calls and providing world-class customer support. Your main responsibilities will include:

• Handling inbound calls and providing exceptional customer support.

• Selling and upselling cruise packages and associated products.

• Assisting customers and travel agents with booking management and post-booking queries.

• Providing detailed information about destinations, ships, pricing, documentation, and more.

Requirements

To succeed in this role, you should have:

• Experience in contact centers, customer service, or sales (preferable).

• A background in tourism or travel agencies is a plus.

• Strong digital and organizational skills with high attention to detail.

• Problem-solving abilities and excellent verbal and written communication skills.

• The ability to multitask effectively.

Work Schedule

You will work rotative shifts, Monday to Sunday, with Monday to Friday: 08:00h – 18:00h, Saturday and Sunday: 08:00h – 17:00h (occasional availability from 08:00h – 19:00h may be required). You will have 2 rotating days off per week.

Benefits

As a valued member of our team, you can expect:

• Comprehensive training and career growth opportunities.

• Make a positive impact by helping customers create lifelong memories.

Location

This role is based anywhere from the mainland of Portugal, offering a great opportunity to live and work in a beautiful location.

Salary and Benefits

We offer a competitive salary of €1,100.00 (paid over 14 months) and meal allowance of €7.63 per working day (net), as well as health insurance available from day 1 (with a €20 monthly contribution, free after 6 months of employment). This is a full-time position with a contract of 6 months (3-month trial period), with the potential for renewal or permanent placement.


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