Customer Experience Specialist
Há 6 dias
We are seeking a passionate and customer-focused Cruise Line Customer Support and Sales Representative to join our team at Speakit Jobs. As a key member of our sales and support team, you will play a vital role in delivering exceptional customer experiences while driving sales.
About Us
Speakit Jobs is the world's third-largest cruise brand, recognized as the leader in Europe, South America, the Gulf region, Southern Africa, and a rapidly growing presence in the Caribbean, North America, and the Far East. We offer immersive, enriching, and safe cruise experiences that create unforgettable memories for our guests.
Your Role
As a Cruise Line Customer Support and Sales Representative, you'll be the voice of our brand, handling inbound calls and providing world-class customer support. Your main responsibilities will include:
• Handling inbound calls and providing exceptional customer support.
• Selling and upselling cruise packages and associated products.
• Assisting customers and travel agents with booking management and post-booking queries.
• Providing detailed information about destinations, ships, pricing, documentation, and more.
Requirements
To succeed in this role, you should have:
• Experience in contact centers, customer service, or sales (preferable).
• A background in tourism or travel agencies is a plus.
• Strong digital and organizational skills with high attention to detail.
• Problem-solving abilities and excellent verbal and written communication skills.
• The ability to multitask effectively.
Work Schedule
You will work rotative shifts, Monday to Sunday, with Monday to Friday: 08:00h – 18:00h, Saturday and Sunday: 08:00h – 17:00h (occasional availability from 08:00h – 19:00h may be required). You will have 2 rotating days off per week.
Benefits
As a valued member of our team, you can expect:
• Comprehensive training and career growth opportunities.
• Make a positive impact by helping customers create lifelong memories.
Location
This role is based anywhere from the mainland of Portugal, offering a great opportunity to live and work in a beautiful location.
Salary and Benefits
We offer a competitive salary of €1,100.00 (paid over 14 months) and meal allowance of €7.63 per working day (net), as well as health insurance available from day 1 (with a €20 monthly contribution, free after 6 months of employment). This is a full-time position with a contract of 6 months (3-month trial period), with the potential for renewal or permanent placement.
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