Customer Experience Director

Há 1 mês


Braga, Braga, Portugal Visage Executive Search Tempo inteiro
Job Title: Customer Experience Director

About the Role:

We are seeking a seasoned professional to lead our customer experience operations, focusing on delivering exceptional service and fostering loyalty. The ideal candidate will possess strong leadership abilities, strategic thinking, and excellent communication skills.

Key Responsibilities:

  • Manage contact center operations, ensuring seamless customer interactions and resolving issues promptly.
  • Analyze processes, set standards, and implement strategic changes to enhance service quality.
  • Provide technical support to improve operational performance and coach the team to deliver outstanding experiences.
  • Foster customer loyalty through effective communication and personalized service.

Requirements:

To succeed in this role, you will need:

  • A Bachelor's degree in Business Management, Communication, or a related field.
  • 3-5 years of experience as a Customer Service Manager in banking or financial services.
  • Strong customer-centric focus and excellent communication skills.
  • Strategic thinker with leadership abilities and problem-solving skills.

Compensation and Benefits:

The estimated salary for this position is $120,000 - $150,000 per year, commensurate with experience. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off.

About Visage Executive Search:

We specialize in recruiting top talent for executive-level positions in various industries. Our team of experts is dedicated to providing exceptional service and supporting your career goals.



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