Customer Services Support

7 meses atrás


Amadora, Portugal Siemens S.A. Tempo inteiro

SiemensGlobal Business Services (GBS) enables Siemens units worldwide and externalcustomers to accelerate their business transformation into a sustainable anddigital future.

Our portfoliocomprises services driven by expertise and the latest technology – with astrong focus on innovation and digitalization in areas like businessadministration, human resources, supply chain management, sales, marketing, andengineering.

In our GBS Western Europe andAfrica Hub we are already more than 1400 connected people, from over 57different nationalities spread across 14 countries.

Want to know more about GBS?

Our Opportunity-to-Cash business line provides avariety of transactional and digital services - from lead generation to thecollection of incoming payments. We also provide services related to Quotation,Offer and Contract Management, Order Management & Logistics, CashCollection, and much more

Are you ready to be partof the change and help us make real what matters? 

Your mission will be…

Receive and process customer requests, ensuring accurate recording of relevant details, such as addresses, contact information, and special instructions. Submit Customer account creation. Support on cash collection. Support on SaaS product releases. EDS reporting & billing. Discount Voucher creations, update information and change prices Maintain accurate records and provide updates to stakeholders. Create and analyze several reports linked to invoicing, status and overdue. Generate reports and improve dispatching processes. Provide exceptional customer service by promptly addressing inquiries, concerns, or complaints related to dispatch operations.

We are looking for someone with…

High school diploma or equivalent, or relevant work experience in Opportunity to Cash is a plus. Fluency in English (speaking andwriting). Excellent verbal and written communication skills, with the ability to effectively communicate with diverse audiences. Strong organizational and multitasking abilities, with the capacity to handle a high volume of requests and prioritize tasks efficiently. Ability to remain calm and make quick decisions in high-pressure situations or emergency scenarios. Strong problem-solving and decision-making skills, with the ability to think on your feet and adapt to changing circumstances.

A hybrid andflexible working model to promote a better work-life balance, along with abudget for home office support and the opportunity to do 16 hours a year ofvolunteer work. A health insurance, access to our on-site medical center, plusthe chance to join sports groups.

In addition, you'll have access to onlinelearning platforms and discounts with our partners. A shuttle bus tocommute to the facilities and the possibility of financial support toyour studies.

What makes usproud as an employer:

Top Companies to work in Portugal 2023 (by LinkedIn) World's Best Employer 2023 - 1st place in theEngineering and Production category (by Forbes) Most attractive company to work in 2023 - 6th place(ranking of Universum) Company with the best reputation in theTechnological/Industrial sector in Portugal 2023 (according to the MercoEmpresas study)

Pleaseattach your CV in English .

#Siemens#PeopleAtSiemens#GBSpartnerofchoice

Siemens is committed to creating a diverse environmentand is glad to be an equal opportunity employer. We strongly encourageapplications from a diverse talent pool





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