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Customer Service

2 meses atrás


Braga, Portugal Cross Border Talents Tempo inteiro

                    Customer Service Representative


Location: Braga, Portugal
Contract Type: Fixed-term (CDD) 6 months
Start Date: 4th December 2024
Working Hours: Monday to Saturday (including bank holidays), 07:00 AM 08:00 PM (Rotational shifts)
Days Off: Sunday + 1 rotational day off

Salary:

  • 830 per month (14 payments per year)
  • 170 per month (12 payments per year)

Benefits:

  • Meal Allowance: 7.23 per day
  • Transport Allowance: 20 per month
  • Health Insurance: Provided from day 1 (employee contribution required; free after 6 months)
  • Position Bonus (Braga): 20 per month (paid over 12 months)

Key Responsibilities:

  • Provide outstanding customer support in French via phone, email, and chat.
  • Assist customers with inquiries related to products or services, addressing issues and offering solutions.
  • Maintain high standards of professionalism and communication with customers.
  • Handle customer requests efficiently while ensuring a positive experience.
Requirements:
  • Fluency in French (written and spoken).
  • Basic knowledge of English (for communication with colleagues).
  • Previous customer service experience is a plus but not mandatory.
  • Ability to work in rotational shifts and handle a fast-paced environment.
  • Strong communication skills and a customer-centric attitude.