Technical Support Agent

2 semanas atrás

Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro

Your Next Job, Without Boundaries
We are offering a great work experience in Lisbon, Portugal for a role as a Technical Support Agent - Czech speaker.
Why a Technical Support Agent role is great for your professional and personal development:

- Live in Lisbon and embrace multicultural experiences
- Represent an international IT brand
- Fast-track career development opportunity

Tasks
**What does your day-to-day in this role look like**:

- Taking ownership of new cases and escalations promptly
- Assisting Enterprise customers, partners, and fellow engineers
- Defining the scope of customer issues and support boundaries by gathering relevant information
- Conducting thorough research to investigate problems, with the option to collaborate with other teams
- Consulting with colleagues, handing over cases if necessary
- Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed
- Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed
- Ensuring that each support request you handle adheres to our Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.
- Documenting your technical work and research in a comprehensive manner
- Proactively addressing customer satisfaction concerns before they escalate into problems

**Requirements**:
What do you need to be successful at this job?
- Native level of written and verbal communication skills in Czech
- B2 level minimum in English
- Good computer skills;
- Excellent communication and interpersonal skills and team spirit;
- Technical Support experience
- High School Diploma
- EU passport/ID or a portuguese resident card

**Benefits**:
**By joining this role, this is what you can expect**:

- Joyful Lisbon
- Skyrock Growth with a 12-month renewable contract, after 2 years it can become a permanent contract
- Portuguese Extra Delights: Meal vouchers, Holiday and Christmas allowance
- Guardians of Wellness: Private Health Insurance from day one
- Gross salary : 1467€ per month or 1351€ with accommodation (a private room in a shared appartement, the company pays the rent, electricity, water and internet connection)
- Stable work and career progression, it’s possible to became for example a Trainer, a Team Leader, a Manager.

**Relocation Package is included**:

- Flight to the Future: Covered flight expenses
- First-Class Arrival: Airport pick-up and settling assistance
- Nest in Comfort: Accommodation provided in shared apartments
- Language Safari: Complimentary Portuguese lessons
- Active & Awesome: Free sports activities and social events

Football tournaments, beach barbecues, surf lessons, and cultural events await
Make it your Next Job Without Boundaries
Recruitment process
To apply, send us your CV in English. Then, here are the stages in the recruitment process:

- Online video interview : this is an opportunity to find out more about your motivations and discuss the job in broad terms
- Online tests: tests (linguistic and/or technical) will be required to assess your skills
- Final interview with our client: the discussion will focus on the specific aspects of the position and the team.

If you are successful, you will receive a contract offer. Congratulations
Once the contract has been signed, all you have to do is book your plane ticket to Lisbon.
You'll be met at the airport and given your own private room in a shared flat : )**::::::::::::**:
Get to know more about Atlean World
Atlean World is going to be your recruitment partner during the whole journey:
Guiding Your Odyssey with Atlean World
**Personal Touchpoint**:
As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
**Q&A Session**:
Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.
**Making it Happen**:
Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
**Ongoing Support**:
Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

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